Common queries answered
Frequently asked Questions
All LamQee products come with a comprehensive 2-year manufacturer’s warranty covering defects in materials and workmanship. For smart lighting products, we offer an extended 3-year warranty. The warranty includes free replacement parts and technical support. Please retain your purchase receipt for warranty claims.
Yes, we provide worldwide shipping through trusted carriers like DHL, FedEx, and UPS. Domestic orders typically arrive within 3-5 business days, while international shipments take 7-14 business days. Shipping costs are calculated based on destination and package weight. Free shipping is available for orders over $100 within the continental US.
We offer a 30-day hassle-free return policy. Products must be in original condition with all packaging materials and accessories. We’ll provide a prepaid return label for defective items. Once we receive the return, refunds are processed within 3-5 business days. Custom orders are non-returnable.
Most of our LED lights and smart bulbs are dimmable. Check the product specifications for compatibility details. Our smart lights offer dimming through our mobile app, while traditional LED bulbs require a compatible dimmer switch. We recommend using our suggested dimmer models for optimal performance.
While basic fixtures can be self-installed, we strongly recommend professional installation for hardwired products. Each product comes with detailed installation instructions. Our customer service team can provide additional guidance, and we can recommend certified electricians in your area for complex installations.
Yes, all our LED products are energy-efficient and ENERGY STAR certified where applicable. Our lights typically use 75% less energy than traditional bulbs and last 25 times longer. Each product listing includes specific energy consumption details and estimated annual energy costs.
Our smart lights are compatible with major platforms including Alexa, Google Home, and Apple HomeKit. Download the LamQee app, connect to your WiFi network, and follow the step-by-step setup guide. Our 24/7 technical support team is available to assist with connectivity issues.
Our adjustable lights offer color temperatures from 2700K (warm white) to 6500K (daylight). Smart bulbs provide the full RGB spectrum with millions of color options. Fixed temperature bulbs are available in warm white (2700K), neutral white (4000K), and daylight (5000K) options.
Yes, we provide special pricing for bulk orders and commercial customers. Discounts start at 10% for orders over $500, with larger discounts available for bigger purchases. Contact our commercial sales team for custom quotes and project-specific pricing.
If a bulb fails within the warranty period, we’ll replace it free of charge. Simply submit a warranty claim through our website with your order number and a brief description of the issue. For out-of-warranty replacements, we offer a 20% discount on new purchases of the same model.